Once, retail Customer Relationship Management meant little more than a pleasant over-the-counter experience for shoppers. Now, customers expect a consistent brand experience across all physical and digital touchpoints. And superb service. And guarantees. And they want it all yesterday. And good or bad, they will tell others via social media very quickly indeed.
A major step on your journey to revolutionising your omnichannel CRM is the K3 and Microsoft ebook based on our Big Customer Service Survey 2016. We hope you will download it, enjoy it, and find it useful. Many others have.
Please complete and submit the form below to access the ebook download. And if you would like to sign up for a FREE K3/Microsoft investigation of your business, please also tick the box underneath.