Leveraging customer insight from social media, websites, membership databases, point of sale and promotional campaigns K3 CRM ensures you gain a deeper understanding and connection with your customers than your competitors.
Our omnichannel solution helps you connect with those channels where your customers shop. By gathering information across channels, the K3 CRM solution provides a source of seamless and consistent engagement with your customers throughout social networks, online stores and in-store experiences. Easily track your pipeline and revenue across every marketing investment to demonstrate true ROI and provide your marketers with easy to access visual dashboards to effectively monitor campaign results.
K3 CRM provides your marketers with a single view of the customer to drive tailored marketing activity based on customer purchasing behaviour, preferences and response to campaigns.
Your customer service team can manage all incidents through the K3 CRM solution, building up a complete history of your customer’s interaction with your brand and providing opportunities for improvement to business processes.
Harness the power of your loyalty scheme by engaging with loyalty scheme members on a more personal level and link rewards to customer needs and preferences.
Find out how K3 CRM can help you amplify the impact, efficiency and value of your marketing and customer service activity to create amazing experiences for your customers.
Contact us today to start creating amazing experiences for your customers.