Our Customer Services department works with you to maximise the investment in your systems with ensured uptime and efficiency, providing you with added value and supporting your ongoing business success.
Transferring your Support and ongoing Customer Delivery to K3 is very easy and very straightforward. No matter the size of your organisation or the complexity of your system, we have the knowledge and skills to ensure you only get the very best service from day one.
To help you with the continued smooth running of your systems, K3 provides a dedicated, permanently resourced, Support Desk function for all your day-to-day system queries and problems. Our team ensures calls are dealt with promptly and efficiently and any problems are managed through to a prompt resolution.
Our Support Desk provides you with:
High calibre staff with many years of experience, each team member makes a real contribution to the service we provide. In line with our Investors in People accreditation, we commit to an ongoing product training and customer familiarisation programme to ensure we maintain high levels of accreditation and service at all times.
Our very low staff turnover ensures that you can have confidence in working with people you know and trust and who have in-depth knowledge of your system.
Our knowledge sharing capabilities within the team mean that we can support your system effectively without reliance on specific individuals.
Our depth and breadth of skills ensures we have everything in place to assist you, no matter what the problem is. Our team are highly experienced in the application along with the platforms it relies upon including Windows server and SQL server and in popular 3rd party CRM add-ons.
We recognise every customer and their system is different. We pride ourselves on focussing on each customer individually and assign key team members with skill sets critical to your main areas of functionality, so that they fully understand your business drivers and priorities.
Support desk open from 9am to 5.30pm, with enhanced out of hours service.
We understand your business hours vary and that key system processes are required to function reliably outside of normal office hours. We offer an enhanced out of hours service for Urgent and System Down issues to allow peace of mind throughout your business. Enhanced Hours are available on an annual basis or by arrangement should you need cover for a crucial business period.