Make it possible for customer service agents to engage with customers via the web, social, chat, email, mobile and phone. Minimise customer effort by providing channel context for personalised service.
Make it effortless for customers to solve the issue on their own. Provide a customisable online support portal that leverages an organised, searchable knowledgebase to deliver real-time updates, consistent answers to service questions and product and service information and documentation.
Empower your customer service agent
Enable agents with a single, unified experience to deliver fast, amazing customer service from the desktop or their mobile device. Agents can access every source of information they need across diverse environments so they can provide a more personalised, effective standard of service.
Connect the right person with the right knowledge at the right time to answer service needs easier. Empower customers and employees with unified knowledge to provide a single source of truth. Ensure your knowledge is relevant by simply capturing and publishing across your content channels while measuring impact through rich analytics.
Built-in digital service intelligence
Identify trends, anticipate opportunities and gain insight through interactive dashboards, deep analytics and powerful data visualisation capabilities.